Motorola scanwedge software download

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Security Operations. Fixed Video Security. Access Control. Cloud-based Access Control. Body-worn Cameras. In-car Video. An installation window, similar to the one to the left, opens. Please follow the instructions to Install Active Sync 4.

After reading the terms, click to accept the licence terms, then click the Next button. Once you have installed Active Sync, you should see an icon at the bottom left of your computer in the icon tray.

It looks like a couple of 'arrows' in a circle. If it is grayed out like this picture , the device is not in and not connected. If the scanner is its cradle and is connected, you should see the the icon is 'green' indicating a connection.

In either case, you can 'double-click' on the icon to open the active sync program. You will see a window like the one on the left. This window has some settings that can be changed and should look like the image on the left. The default setting is to allow USB connections, but if you are having issues, please check to ensure the settings are similar. The important thing, is to get the Device Connected message. These instructions are based on installation using Active Sync using a windows XP computer.

You can skip the install of Active Sync 4. You will also need to know the scanner type you have MC50, MC55, or MC55A and select the latest version of the software from the appropriate folder in the installer archive. As the install progresses, you see the results of dos commands and file copy. This step can take a while perhaps 10 minutes as it moves the data onto the hand held device.

At the end of the install, the DOS screen will close on your computer and the screen on your mobile device will ask if you want to reset the computer. Although the messages 'all data and files will be removed', it really means the data that supported the installation of TM or other programs. Click the icon to down load a PDF instruction sheet of this page.

We expect you are running a closed network - where you cannot log on unless your router has the mac address of the scanner entered into it and your scanner is set up to connect to that network using the SSID and WEP password for the wireless router. If you do not see this icon, start the AMS Ticket program. Choose Setup. On the setup screen is a button called Wireless that also shows the same options in the next steps. Change the If you are not sure what this is, ask your network support person.

Pick the type of encryption that your router is using. If it is none, then you are fine. If it is WEP, then you will need to type in the 'key' given to you for your router as well as indicating the key length. Check these with your network support person and ensure this device is allowed to talk to the wireless hub before calling Artsman Support. For example, depending on how the security is set up in the router, you may need to enter the MAC address into the router or, depending on the signal strength, you may need to be closer to the router.

Please adjust communication settings from within the Ticket Scanning program using the following general steps starting from the 'Theatre Manager Setup' window.

Pressuming you are connected, click the Wireless button again in the ticket scanning program. Once the network settings are done, then the next step is to try and end to end test. You will need to start at least one Theatre Manager Web Listener. For the purposes of the test, it is better that only one be started.

On the Web listener window, there is a pop-up at the bottom middle of the screen beside the Show Detail button. This is the log Level selection which is normally set to Error.

Change the setting to say Ticket Scanning. The Web Listener will now report more messages, including those sent by a scanner. It is helpful in the diagnostic process. The final step in the test process is to take the scanners to locations where you will use them if you see messages that the scanner is communicating in the previous section. The scanners do work, as there are hundreds in use. However, we recommend that you have a training practice session a few days before using it on your first real event.

Have the ushers come in and try it. Help them scan in and scan out people so that they are familiar with the basic operation. Then try the scanners on a small event first - it is almost a certainty that there will be minor problems when real patrons are involved. Patrons bring tickets to the wrong event and your ushers need time to adapt to the controls that a scanner brings. Once you have a few smaller events under your belt and feel comfortable, then you are ready for all events.

Replacement scanners are the linea pro , which is also more reliable and versatile. It may take a couple of seconds or so to start as the scan program is synchronizing time with a time server and making sure the clock on the program is set properly. When it does start, you will see the screen at the side. This must be done in advance of each performance that you are scanning tickets for. There is one other preference that can be set before we begin scanning.

This indicates whether we are scanning the person into the venue, or scanning them as they leave to indicate that the ticket was not used. Click the 'Scan' button and you will see a screen like the one on the left.

At the bottom is a 'checkout' button with a red arrow. This means the mode is currently 'check in' and you click this button to change the mode to 'checkout'. It will also change the arrow at the top from green checkin mode to red checkout mode.

If there is a green arrow with 'check in' at the bottom, then the current mode is 'checkout' mode. Click the 'Checkin' button to change the mode to checkin. The Motorola Scanners rely on port 80 to scan tickets. The Theatre Manager Server, by default, elevates all traffic to Port For this reason additional settings need to be added to the Theatre Manager Server through the Director to allow for scanner communication on Port The process below outlines how to setup an unencrypted side-entry point to the DMZ web server, while still maintaining a secure connection to the primary web server.

Theatre Manager counts the number of scanners in use by the IP address of the scanner that it is connecting from. If it is a DHCP and if each time the scanner connects to the network, it is given a new IP address, then you may run out of ticket scanner licenses. You can talk with the IT department personnel responsible for issuing IP addresses to determine a range of suitable numbers to assign to the scanners and set the scanner to a fixed IP.

This will make connections to the wireless hub faster and allow Theatre Manager to keep track of the various scanners more effectively. Finally, if you can connect via internet explorer located in the applications folder on the scanner on the wireless device to your web site, you should have all the network infrastructure in place to do ticket scanning.

This means only the Theatre Manager scanning program needs set up. Theatre Manager's application for the scanners is preset with the System Entry Password and System Exit Password of "" without the quotes.

Start browsing the files on the scanner. To learn more about ActiveSync, click here. The symptoms seem to be that the first number from the ticket will appear on the scanner, then a small delay, then the second number will appear, then a small delay, then the rest of the numbers.

In total, it might take the scanner just over a second to register all the numbers, rather than a fluid slow of digits to the screen. If this occurs, the MC55 needs version 2. Please download and reinstall as per instructions to put the new software in place. Also, please record any settings you have made to set up the scanner as the re-install process clears all data and settings from the scanner. Recent versions of Windows Mobile also has spell checking turned on.

This has a rather detrimental effect on ticket scanning - as it the scanner tries to spell check and predict each ticket number as it is scanned. Please turn this off. Only a couple of your scanners appear to be working. The scanners that are not working show the following:. Scanners should be using a fixed IP address. Click here for more information. Theatre Manager tracks the scanner count by IP Address.

If the scanner change their IP address which they can do if they do not have a fixed IP address a single scanner could be counted multiple times and your database knows how many scanners you are licensed for. If an IP address changes, then the database says - and now we have a fifth IP address. So somewhere along the line, Scanner 2 got assigned a new IP address. This will reset the IP addresses in the log.

When you start the scanners again, the new IPs will be registered and the scanner counts will be refreshed. You can also go the to the Web Listener and click the Clear Cache button.

Further on the scanner, is it looking for tickets. Entering the IP of the Apache machine will speed transmission as the scanner will not have to wait for the DNS to resolve. You change this in the scanner setup, and change the address. Fixed Video Security. Access Control. Cloud-based Access Control. Body-worn Cameras. In-car Video. License Plate Recognition.

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