Freeware knowledge base web based

For this, database is encrypted through a secure https connection and the maximum database size can be MB. You can also upload individual items as CSV or image file. The mind map can be created by adding knowledge items with name, description, hyperlink, images, notes, etc.

You can add independent items or related items to your knowledge base. Additionally, it lets you import any type of files to archives and you can also import web pages into your knowledge base.

You can manage relations, items, properties, and archives from respective tab present in the right panel. The mind map diagram can be customized by using formatting options like text color, shape, symbol, background color, background pattern, shadow, highlight labels, etc. You can easily navigate in the diagram, adjust view, search items in a category, switch presentation mode on, etc.

Freeplane is another free mind mapping and knowledge base software. It also lets you create informative mind maps with key knowledge items. You can add nodes and child nodes as topic, subtopic, important, floating nodes, root, attributes, etc. It lets you add content to your mind maps such as text, scientific formula, calculation, icon, images, hyperlinks, etc.

The mind map is customizable using multiple formatting options which include apply style, automatic layout, map background, node core, edge properties, etc. It lets you encrypt individual nodes of a mind map or the entire mind map. Approximate Search is supported which lets you search for text even without exact match. It also provides navigation and filter options.

You can view map statistics including number of nodes, leaf nodes, main branches, etc. HESK is a web-based knowledge base software for Windows. In it, you can basically create and organize helpdesk knowledge database. It is suitable for small sized businesses to resolve customer queries. It lets you add and manage users. It provides a dedicated Knowledgebase menu to create helpdesk. Here you can add categories and then add public or private articles to build a knowledge database. Standard formatting options to format your article are also present in it, such as subscript, superscript, list, bullets, highlight, font formatting, etc.

It also lets you insert images to your articles using URLs. Comment by Gillian Foster on Mar. You can keep the Knowledge Base internal to the company, or share certain articles on the public web. Plus, in addition to the Knowledge Base, you get a kick-ass form builder too! Comment by KirtiSagar on Nov. Comment by Mohammed Razem on Jul. Comment by chro chro on Jul. Comment by Rich Hare on May. Helping businesses choose better software since Software Categories.

Who We Are. For Vendors Write a Review. See all free knowledge management tools This article looks at five highly-rated free knowledge management software products. Bitrix24 4.

Confluence 4. Freshdesk 4. Zendesk 4. Zoho Desk 4. Looking for Knowledge Management software? Check out Capterra's list of the best Knowledge Management software solutions. Tags: customer service help desk software. About the Author. Rahul Kumar Content Writer at Capterra, passionate about technology and software research.

Thanks, Tirena. Comment Guidelines: All comments are moderated before publication and must meet our guidelines. It provides various plug-ins and templates that cater to different situations. As the primary use of Hubspot is for customer relations, one of its main usages is for creating and managing knowledge-based systems.

ServiceHub is the primary service provided by the application to its clients, which can collect feedbacks and categorize queries and provide answers at the same time. A more user-friendly option is ProProfs Knowledge Base.

It provides free knowledge management solutions like FAQs, online knowledge base creation, and even creation of user manuals. Simply put, this app is like your digital secretary that records and updates your bulletin board automatically. For a free knowledge base software, it is safe to say that this tool is one of the best options. Bitrix 24 provides free knowledge management options to its users.

You can use this application to collect and disseminate information to your readers. Like other programs on this list, it provides a CRM tool that can be used for free. You could even say that Bitrix 24 is an all-in-one software as it offers more than one function. As a bonus, the tool also provides a quick call center software that you can integrate into the knowledge base system on your website.

So much convenience from one of the best knowledge base software, right? If you feel like this is the tool for you, then feel free to try it out. Next on the list is Tettra. This is a knowledge-based management tool that provides accessible information access to a team. Tettra is widely known as a tool that can be integrated into the application Slack. This way, Slack users can look for answers to their questions right from the app.

Collect and pass on information to different users in your enterprise using this one-of-a-kind knowledge base software.

If customer support automation is one of the factors that you want from a tool, then try Freshdesk. This is a cloud-based CRM software but is one of the best. These are just some of the things that Freshdesk can do for you, making it one of the best knowledge base software out there. IntelligenceBank is a marketing tool that provides more than just sales features. It also has the option to gather recent data about customers. Using this data, your customer service team will be able to come up with preparatory answers to future queries.

Aside from that, you can use the tool to improve the overall productivity of each department under your leadership.